Reference

Legal Terms That Cover Your Account

Your access to LVL 16 and use of our services — including deposits via bKash, Nagad, and Rocket — is subject to these terms.

Bangladesh-region policyAccount and wallet rulesbKash, Nagad, Rocket coveredMobile and desktop accessJurisdiction-dependent access

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LEGAL SUPPORT CONTACT

How to Reach Us on Policy Matters

If a clause in these terms affects your account directly — a payment hold, an access restriction, or a question about how your data is handled — our support team is the right place to start. Reach us through live chat in the lobby, by email, or through the help section in your account settings. We aim to respond to policy queries within one business day.

DATA AND SECURITY HANDLING

How We Handle Your Account Data

LVL 16 collects only the information needed to run your account — your registration details, payment method records, and session activity. We do not sell that data to third parties. Cookies on the platform track session state and login tokens; you can manage cookie preferences through your browser settings. If you want to request a copy of your data or ask us to delete your account, submit a request through the help section or contact support directly with your account reference.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable law. Payment records are kept for audit purposes during that window.

Cookie Policy

We use session and preference cookies to keep you logged in and remember your lobby settings. No cross-site tracking cookies are used. Adjust cookie settings through your browser at any time.

Account Security

Your account is protected by password and OTP verification at login. If you notice unusual activity, change your password immediately and contact support to flag the session.

Data Requests

To request access to your personal data or to ask for account deletion, contact our support team with your account ID. We will process the request in line with applicable data law.

What These Terms Actually Cover

LVL 16 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern the relationship between you and LVL 16 when you open an account, fund your wallet, or access any part of the lobby. By using the platform — whether you are depositing through bKash on mobile or placing a bet from a desktop —

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you agree to the conditions set out here. Access to certain features, including live casino tables and sports markets, depends on whether our services are permitted under the laws of your location. We do not represent that all features are available in every jurisdiction, and it
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is your responsibility to check local law before using the platform. Your account wallet holds funds you have deposited; those funds are governed by our withdrawal and verification policies, which require identity confirmation before a first payout is processed. We may update these terms from time
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to time. When we do, we will notify you through your registered account contact. Continued use of the platform after an update means you accept the revised terms. If you have questions about a specific clause, our support team can walk you through it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how our legal terms work in practice — covering account access, data rights, payment conditions, and what to do if something is unclear.

Availability of our services depends on local law and eligible regions. If access to certain features is restricted by law in your location, those restrictions apply regardless of these terms.

Any balance in your wallet at the time of closure is subject to our withdrawal policy. You will need to complete identity verification before remaining funds can be returned to your bKash, Nagad, or Rocket account.

We may update terms when required. We notify you through your registered account contact when changes go live. Continued use of the platform after that point means you accept the updated version.

Submit a data access request through the help section in your account settings or contact support with your account reference. We will provide your data in line with applicable law.

Providing false registration details, attempting to manipulate payment flows, or accessing the platform from a restricted jurisdiction are all considered breaches and may result in account suspension.

Contact our support team via live chat or email with your account reference and the specific decision you want reviewed. Policy disputes are handled by our account review team within standard response windows.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountRegister AccountLVL 16 Login

Legal Terms That Cover Your Account

How to Reach Us on Policy Matters

How We Handle Your Account Data

Data Retention

Cookie Policy

Account Security

Data Requests

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens to my account wallet if my account is closed?

03 Can LVL 16 change these terms without notice?

04 How do I get a copy of the data LVL 16 holds on my account?

05 What counts as a breach of these terms on my account?

06 Who do I contact if I disagree with a policy decision on my account?

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