What Information We Hold and Why
When you open an account, we collect your name, email address, phone number, and the payment method details you register — including your bKash, Nagad, or Rocket wallet identifiers. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. Transaction
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records tied to your bKash or Nagad activity are retained to meet financial record-keeping requirements and to resolve any payment disputes you raise with us. We also collect device and session data — your IP address, browser type, and login timestamps — to detect unusual access
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patterns and protect your account from unauthorised use. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those services need to complete your transaction. Your data is stored on servers
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with encryption at rest and in transit. Retention periods vary by data type: account profile data is held while your account is active and for a period after closure as required by applicable law; transaction logs are kept for the period required under financial regulations in
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the jurisdictions where we operate. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.